Clear and concise Terms & Conditions (T&Cs) is important for setting expectations and protecting both the service provider and the customer.

Diani Transfers – Terms & Conditions

Welcome to Diani Transfers. By booking our services, you agree to the following terms and conditions:

1. Booking and Confirmation

• All bookings must be made through our official channels, including our website, phone, or authorized agents.
• A booking is confirmed once you receive a confirmation email or message from us.
• Any changes or cancellations to a booking must be communicated to us at least 24 hours before the scheduled pick-up time.

2. Pricing and Payment

• Prices are quoted in the local currency and are inclusive of all applicable taxes.
• Payment can be made via cash, credit card, or other accepted methods at the time of booking or upon completion of the service.
• Prices may vary depending on factors such as distance, vehicle type, and time of booking.

3. Cancellations and Refunds

• Cancellations made at least 24 hours before the scheduled pick-up time are eligible for a full refund.
• Cancellations made less than 24 hours before the scheduled pick-up time may be subject to a cancellation fee.
• No-shows or cancellations made after the driver has been dispatched are non-refundable.

4. Luggage and Personal Items

• Each passenger is allowed a standard amount of luggage. Excessive luggage or oversized items must be declared at the time of booking and may incur additional charges.
• Diani Transfers is not responsible for the loss or damage of personal items left in the vehicle.

5. Passenger Conduct

• Passengers are expected to behave respectfully towards the driver and any other passengers.
• The driver reserves the right to refuse service to any passenger displaying inappropriate behavior.
• Smoking and the consumption of alcohol are not permitted in the vehicles.

6. Service Availability

• Diani Transfers operates 24/7 but is subject to availability. We recommend booking in advance to ensure availability.
• In the event of unforeseen circumstances (e.g., extreme weather, traffic disruptions), we will do our best to notify you of any delays or changes to your service.

7. Liability

• Diani Transfers is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
• Our liability is limited to the cost of the service booked and paid for by the customer.

8. Safety and Security

• All our drivers are licensed and insured. Our vehicles are regularly maintained and inspected to ensure safety.
• Passengers are required to wear seat belts at all times during the journey.

9. Changes to Terms & Conditions

• Diani Transfers reserves the right to update or modify these terms and conditions at any time without prior notice.
• Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

10. Governing Law

• These terms and conditions are governed by the laws of [Country], and any disputes will be subject to the exclusive jurisdiction of the courts in [Location].

11. Contact Information

• For any questions or concerns regarding these terms and conditions, please contact us at [Contact Information].